Bill Summary

HB 1031 Customer Service Callback Queues (2026 Session)
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Sponsors
by Rosenwald Co Sponsors: Bartleman, Cross, Daniels, Driskell, Eskamani, Harris, Hunschofsky, Joseph, López, McFarland, Nix, Jr., Plasencia, Sapp, Woodson
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Summary
Customer Service Callback Queues: Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date. Effective Date: July 1, 2026
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committees of reference
   H Government Operations Subcommittee
   H Information Technology Budget & Policy Subcommittee
   H State Affairs Committee
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Actions
01/06/26
HOUSE 
Filed
01/12/26
HOUSE 
Referred to Government Operations Subcommittee; Intergovernmental Affairs Subcommittee; State Affairs Committee
01/12/26
HOUSE 
Now in Government Operations Subcommittee
01/13/26
HOUSE 
Reference to Intergovernmental Affairs Subcommittee removed; Reference to Information Technology Budget & Policy Subcommittee added; Remaining references: Government Operations Subcommittee; Information Technology Budget & Policy Subcommittee; State Affairs Committee
01/13/26
HOUSE 
Now in Government Operations Subcommittee
02/03/26
HOUSE 
On Committee agenda - Government Operations Subcommittee, 02/05/26, 12:30 pm, 404 H
02/05/26
HOUSE 
Favorable by Government Operations Subcommittee; 14 Yeas, 0 Nays
02/09/26
HOUSE 
Now in Information Technology Budget & Policy Subcommittee
02/10/26
HOUSE 
On Committee agenda - Information Technology Budget & Policy Subcommittee, 02/12/26, 4:30 pm, 404 H
02/12/26
HOUSE 
Favorable by Information Technology Budget & Policy Subcommittee: 14 Yeas, 0 Nays
02/12/26
HOUSE 
Now in State Affairs Committee
02/13/26
HOUSE 
On Committee agenda - State Affairs Committee, 02/17/26, 8:30 am, 17 H
02/17/26
HOUSE 
Favorable by State Affairs Committee; 23 Yeas, 0 Nays
02/17/26
HOUSE 
Placed on Calendar, on 2nd reading
02/19/26
HOUSE 
Placed on Special Order Calendar, 02/25/26
02/25/26
HOUSE 
Read Second Time; Read Third Time; Passed (Vote: 114 Yeas / 0 Nays)
02/25/26
SENATE
In Messages
02/26/26
SENATE
Received; Referred to Rules
03/10/26
SENATE
Withdrawn from Rules; Placed on Calendar, on 2nd reading; Substituted for SB 1192; Read Second Time; Amendment Adopted (460890); Read Third Time; Passed (Vote: 38 Yeas / 0 Nays)
03/10/26
HOUSE 
In returning messages
03/12/26
HOUSE 
Placed on Senate Returning Message List 3
03/12/26
HOUSE 
Received from Messages; Concurred with Amendment (460890); Passed (Vote: 109 Yeas / 0 Nays)
03/12/26
HOUSE 
Ordered engrossed, then enrolled
03/12/26
HOUSE 
Engrossed Text (E1) Filed
03/13/26
HOUSE 
Enrolled Text (ER) Filed
05/21/26
______ 
Signed by Officers and presented to Governor (Governor must act on this bill by 06/05/26)
05/22/26
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Approved by Governor; Chapter No. 2026-113
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bill text & filed amendments
1031
Filed on 01/06/26
PDF
Amendment 460890 DE
Polsky
Filed on 03/09/26
Concurred
PDF
1031E1
Filed on 03/12/26
PDF
No amendments to this bill text filed.
1031ER
Filed on 03/13/26
PDF
No amendments to this bill text filed.
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Statute Citations
23.3
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